HMC&E of ParcelFarce - either way you spell it, sheer incompetence is the order of the day!
Well, Its not been a good day. Infact its so bad it cant even aspire to have been shite - the reason(s)s why? read on....
Ok, a bit of history. Unco order shipped from HK last monday (24th Jan) and yet it aint here a week later (2nd Feb) So - What the fuck has happened?. I phone Parcelforce, and after wading through half a fucking hour of automated answers i finally get to speak to a (very) unhelpful idiot at their "helpline" (helpline? dont be fucking mistaken, you wont get any help from them cunts) They claim to have no fucking knowledge - even though i was tracking it through the PF website. So, i send an email to Hing Kong Post office. A day later, i get all the details - what flight it was on, what was the post bag number, the consignment number, the fucking destination etc etc. So, i phone PF again. About as fucking useful as the first time! so i fuck off down to the local depot in my lunchbreak to talk to a (sub)human. What response do i get? "ermmmmmmmm we think HMC&E have it - they have a"minor" backlog) "MINOR backlog" - since when is a fucking week a MINOR backlog?.
Anyway, PF give me the customs phone number at Coventry, so i phone them and get an engaged tone. I then try again, again and engaged tone. 50 fucking times i tried phoning them with the same fucking result. Yes, you read that right. 50 fucking times. "Fuck this" I think to myself so i check out their website, and get a phone number for them. I phone them up just to speak to some little prick who cant speak english properley - and is as much use as a choclate fucking teapot. Sod this, its back on the 'Net again, I'll email them I think. Email sent. Auto response from HMC& FUCKING E says "We endeavour to respond to all enquiries within 10 days" 10 FUCKING DAYS. JESUS H CHRIST. If this were a private company u wouldnt fucking use them would you? 10 fucking days to answer the simple question of "is item X at location Y" Its all a fucking joke, and I as the consumer is getting real pissed off.
Fuck it, im off to coventry with the thumbscrews, baseball bat, and a bad temper......
Ok, a bit of history. Unco order shipped from HK last monday (24th Jan) and yet it aint here a week later (2nd Feb) So - What the fuck has happened?. I phone Parcelforce, and after wading through half a fucking hour of automated answers i finally get to speak to a (very) unhelpful idiot at their "helpline" (helpline? dont be fucking mistaken, you wont get any help from them cunts) They claim to have no fucking knowledge - even though i was tracking it through the PF website. So, i send an email to Hing Kong Post office. A day later, i get all the details - what flight it was on, what was the post bag number, the consignment number, the fucking destination etc etc. So, i phone PF again. About as fucking useful as the first time! so i fuck off down to the local depot in my lunchbreak to talk to a (sub)human. What response do i get? "ermmmmmmmm we think HMC&E have it - they have a"minor" backlog) "MINOR backlog" - since when is a fucking week a MINOR backlog?.
Anyway, PF give me the customs phone number at Coventry, so i phone them and get an engaged tone. I then try again, again and engaged tone. 50 fucking times i tried phoning them with the same fucking result. Yes, you read that right. 50 fucking times. "Fuck this" I think to myself so i check out their website, and get a phone number for them. I phone them up just to speak to some little prick who cant speak english properley - and is as much use as a choclate fucking teapot. Sod this, its back on the 'Net again, I'll email them I think. Email sent. Auto response from HMC& FUCKING E says "We endeavour to respond to all enquiries within 10 days" 10 FUCKING DAYS. JESUS H CHRIST. If this were a private company u wouldnt fucking use them would you? 10 fucking days to answer the simple question of "is item X at location Y" Its all a fucking joke, and I as the consumer is getting real pissed off.
Fuck it, im off to coventry with the thumbscrews, baseball bat, and a bad temper......
posted by VforVendetta at 8:14 AM
1 Comments:
Amen Brother. I knew that I liked you for one reason or another.
I recently got a new job. Excellent! They were to send me the contract in the post. 6 days later and still no sign of the fucking contract. I get plenty of other shit through my door. Pizza menus, taxi company cards, buy-a-fucking-loan bastard credit companies wanting to suck the very core from my existance - but NO FUCKING CONTRACT.
I know what *I* consider to be more important. Anyway - long and short is I have to get them to COURIER the contract over to me. Jesus. Do Royal Mail / Consignia / Parcelforce even give a shit any more? Are they content to fuck over the British public with wank excuses because we have no other choice? Are HMC&E reluctant to move their arses and actually do an honest days work or provide a basic level of customer service simply because they don't fucking have to?!?!
Go complain. See how far it gets you. This is all down to your average man in the street not giving a shit as ling as they can go out, get pissed on the weekend and spawn more generations of their stupid ne'er-do-well offspring. Well fuck that.
Darwinian Societal Evolution.
Word, brother. Word.
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