HMC&E of ParcelFarce - either way you spell it, sheer incompetence is the order of the day!
Well, Its not been a good day. Infact its so bad it cant even aspire to have been shite - the reason(s)s why? read on....
Ok, a bit of history. Unco order shipped from HK last monday (24th Jan) and yet it aint here a week later (2nd Feb) So - What the fuck has happened?. I phone Parcelforce, and after wading through half a fucking hour of automated answers i finally get to speak to a (very) unhelpful idiot at their "helpline" (helpline? dont be fucking mistaken, you wont get any help from them cunts) They claim to have no fucking knowledge - even though i was tracking it through the PF website. So, i send an email to Hing Kong Post office. A day later, i get all the details - what flight it was on, what was the post bag number, the consignment number, the fucking destination etc etc. So, i phone PF again. About as fucking useful as the first time! so i fuck off down to the local depot in my lunchbreak to talk to a (sub)human. What response do i get? "ermmmmmmmm we think HMC&E have it - they have a"minor" backlog) "MINOR backlog" - since when is a fucking week a MINOR backlog?.
Anyway, PF give me the customs phone number at Coventry, so i phone them and get an engaged tone. I then try again, again and engaged tone. 50 fucking times i tried phoning them with the same fucking result. Yes, you read that right. 50 fucking times. "Fuck this" I think to myself so i check out their website, and get a phone number for them. I phone them up just to speak to some little prick who cant speak english properley - and is as much use as a choclate fucking teapot. Sod this, its back on the 'Net again, I'll email them I think. Email sent. Auto response from HMC& FUCKING E says "We endeavour to respond to all enquiries within 10 days" 10 FUCKING DAYS. JESUS H CHRIST. If this were a private company u wouldnt fucking use them would you? 10 fucking days to answer the simple question of "is item X at location Y" Its all a fucking joke, and I as the consumer is getting real pissed off.
Fuck it, im off to coventry with the thumbscrews, baseball bat, and a bad temper......
Ok, a bit of history. Unco order shipped from HK last monday (24th Jan) and yet it aint here a week later (2nd Feb) So - What the fuck has happened?. I phone Parcelforce, and after wading through half a fucking hour of automated answers i finally get to speak to a (very) unhelpful idiot at their "helpline" (helpline? dont be fucking mistaken, you wont get any help from them cunts) They claim to have no fucking knowledge - even though i was tracking it through the PF website. So, i send an email to Hing Kong Post office. A day later, i get all the details - what flight it was on, what was the post bag number, the consignment number, the fucking destination etc etc. So, i phone PF again. About as fucking useful as the first time! so i fuck off down to the local depot in my lunchbreak to talk to a (sub)human. What response do i get? "ermmmmmmmm we think HMC&E have it - they have a"minor" backlog) "MINOR backlog" - since when is a fucking week a MINOR backlog?.
Anyway, PF give me the customs phone number at Coventry, so i phone them and get an engaged tone. I then try again, again and engaged tone. 50 fucking times i tried phoning them with the same fucking result. Yes, you read that right. 50 fucking times. "Fuck this" I think to myself so i check out their website, and get a phone number for them. I phone them up just to speak to some little prick who cant speak english properley - and is as much use as a choclate fucking teapot. Sod this, its back on the 'Net again, I'll email them I think. Email sent. Auto response from HMC& FUCKING E says "We endeavour to respond to all enquiries within 10 days" 10 FUCKING DAYS. JESUS H CHRIST. If this were a private company u wouldnt fucking use them would you? 10 fucking days to answer the simple question of "is item X at location Y" Its all a fucking joke, and I as the consumer is getting real pissed off.
Fuck it, im off to coventry with the thumbscrews, baseball bat, and a bad temper......
posted by VforVendetta at 8:14 AM
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